April 3, 2014
“As companies grow the goal to success is to prevent the engagement of creating systems that are reflective of government.”
As companies grow it easy to establish systems that mimic government. Each area having a department. Each department is so layered that the customer becomes non-essential to the work only a breeding ground for transactions. When multi-layered engagement occurs quality often suffers.
Big does not mean disparate, inefficient and/or the loss of synergy that is unwieldy. When systems do not cross talk no matter the size is the beginning of failure. In today’s economy as Andrew Ross Sorkin clearly wrote the trek to “Too Big To Fail”. This “Too Big To Fail” is not a reality but the opposite holds true that all companies are ripe for failure.
Leadership has to embrace profit and corporate responsibility that maximizes shareholder wealth but support customer care.